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Read moreITIL® Foundation Bridge (Version 5)
The ITIL® Foundation Bridge training is designed to provide a transition between ITIL 4 and ITIL (Version 5), specifically for those who already hold an ITIL 4 Foundation certification and do not want to relearn the entire framework from scratch.
During the course, participants focus on the new and enhanced elements introduced in ITIL 5, enabling them to efficiently update their existing knowledge. It explains how ITIL has evolved from traditional IT service management into a modern, digital product and service–oriented framework that supports automation, data-driven operations, and the use of artificial intelligence.
The objectives and benefits of the training
What skills and perspectives does it provide?
Through the course, participants will be able to:
- update their existing ITIL 4 knowledge with ITIL 5 advancements
- understand the extended model of digital product and service management
- interpret the enhanced concept of value co-creation
- gain a holistic view of digital products and services and their relationships
- apply ITIL principles in modern, technology-driven environments
- understand the increasing role of automation and artificial intelligence
Who is it for?
The ITIL® Foundation (Version 5) course is beneficial for anyone who:
- has ITIL 4 Foundation knowledge or certification
- want to transition to ITIL Version 5 without starting from scratch
- work in digital product or service management
- are IT leaders, service managers, architects, or analysts
- are involved in digital transformation initiatives
This is not a full foundational course, but a targeted upgrade from ITIL 4 to ITIL 5.
Detailed course content
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0. Introduction
Provides an overview of ITIL® (Version 5) and highlights its evolution compared to ITIL 4. Explains how the framework has expanded toward a digital product and service management approach and introduces the key benefits for modern organizations.
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1. The ITIL® Four Dimensions of Product and Service Management
Describes the Four Dimensions and their role in ensuring a holistic approach to managing digital products and services. Explains how these dimensions interact and how external factors influence organizational decisions and operating models.
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2. Key concepts of digital product and service management
Introduces fundamental concepts such as value, service, outcome, cost, and risk. Explains value co-creation, service relationships, and how digital technology enables modern service management practices.
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3. The ITIL® Product and Service Lifecycle
Presents the lifecycle model and its key activities, including discover, design, acquire, build, transition, operate, deliver, and support. Explains how these activities integrate into end-to-end value streams across digital products and services.
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4. The ITIL® Value System
Explains the ITIL® Value System (ITIL® VS) as the overarching governance and management framework. Describes how guiding principles, governance, the value chain, and management practices work together to enable value creation.
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5. Identifying, mapping, and managing value streams
Explores how organizations identify and map value streams to better understand workflows. Discusses value stream analysis, optimization, and the role of continual improvement in achieving efficient, value-focused delivery.
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6. Continual improvement
Covers the role of continual improvement within ITIL and organizational operations. Introduces iterative approaches and explains how continuous enhancement supports performance and long-term value creation.
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7. Governance
Describes the role of governance in digital service and technology management. Explains decision-making structures, control mechanisms, and how governance aligns strategy with operations.
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8. ITIL Guiding Principles
Presents the ITIL guiding principles and their universal applicability. Explains how they support decision-making and effective operations in complex and rapidly changing environments.
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9. Value Chain and management practices
Explains how value is created through the lifecycle of digital products and services. Describes key activities and how management practices support efficient and coordinated delivery.
Current ITIL® Foundation Bridge (Version 5) trainings
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