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Read moreITIL® Foundation (Version 5)
The ITIL® Foundation (Version 5) training provides an introduction to the core concepts of digital product and service management based on the latest evolution of the ITIL framework. This two-day, instructor-led course delivers comprehensive knowledge of the ITIL Value System, the Product and Service Lifecycle model, the Product and Service Management Four Dimensions model, and the ITIL Guiding Principles.
The two-day (2×8 hours) program is an officially accredited training by PeopleCert and fully complies with international certification requirements.
The objectives and benefits of the training
Why is it useful to obtain the ITIL® Foundation (Version 5) level?
Participants will gain an understanding of the core ITIL® models, including the ITIL® Four Dimensions, the Product and Service Lifecycle Model, and the ITIL® Value System, as well as their practical application in everyday organizational operations.
The training provides a solid foundation for progressing within the ITIL® certification scheme and for professional development in digital service management, as well as for successfully passing the ITIL® (Version 5) examination.
What skills and perspectives does it provide?
Through the course, participants will be able to:
- apply the ITIL® Four Dimensions perspective to understand digital product and service management in an integrated way
- understand the logic of value co-creation and the role of outcome, cost, and risk in service evaluation
- interpret and apply the ITIL® Guiding Principles in daily operations and decision-making
- gain visibility into the key activities of the ITIL® Product and Service Lifecycle and their interrelationships
- understand the structure of the ITIL® Value System (ITIL® VS) and the relationship between governance and management
Who is it for?
The ITIL® Foundation (Version 5) course is beneficial for anyone who:
- work in digital product or service management or wish to develop in this direction;
- are IT service managers, service or product owners seeking a structured framework to improve their operations;
- are project managers, consultants, IT or business analysts who want to understand the full lifecycle of digital services;
- are leaders and decision-makers who want to understand the ITIL® Value System and value creation at a systemic level;
- are professionals involved in digital product and service management who want to share a common professional language in an ITIL®-based environment.
Following the Foundation level, higher-level ITIL® certifications provide opportunities to deepen theoretical knowledge and expand practical application.
Detailed course content
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0. Introduction
Provides an overview of ITIL® (Version 5) and its evolution from traditional IT service management to digital product and service management. Explains the role of ITIL® in the modern service economy, introduces the ITIL® ecosystem and qualification scheme, and outlines the benefits of ITIL® for enterprises, managed service providers, digital product organizations, and professionals.
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1. The ITIL® Four Dimensions of Product and Service Management
Describes the Four Dimensions:
- organizations and people
- information and technology
- partners and suppliers
- value streams and processes
Explains how these dimensions ensure a holistic approach to managing digital products and services and how external factors influence organizational decisions and operating models.
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2. Key concepts of digital product and service management
Introduces fundamental concepts such as value, service, outcome, cost, and risk. Explains value co-creation, service relationships, digital products, digital services, and service offerings. Clarifies the roles of service provider and service consumer and how digital technology enables modern service management.
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3. The ITIL® Product and Service Lifecycle
Presents the ITIL® Product and Service Lifecycle Model and its key activities: discover, design, acquire, build, transition, operate, deliver, and support. Explains how organizations manage digital products and services end-to-end and how lifecycle activities integrate into coherent value streams.
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4. The ITIL® Value System
Explains the ITIL® Value System (ITIL® VS) as the overarching governance and management framework. Covers its components: guiding principles, governance, value chain, practices, and continual improvement. Describes how these elements work together to align strategy, operations, and value creation.
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5. Identifying, mapping, and managing value streams
Explores how organizations identify and map value streams to understand real workflows. Discusses value stream analysis, optimization, and continual improvement, highlighting how management practices enable value chain activities and support efficient, value-focused delivery.
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6. Next steps
Provides guidance on progressing beyond ITIL Foundation. Introduces higher-level ITIL certifications, complementary frameworks such as DevOps and PRINCE2, and emphasizes continual professional development to strengthen organizational capabilities and individual expertise.
Current ITIL® Foundation (Version 5) trainings
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