ITIL® AI Governance (Version 5)

The ITIL® AI Governance (Version 5) course offers practical help with keeping the use of artificial intelligence (AI) responsible and effective, even when AI is used widely across the organisation. It looks at who oversees AI, who answers for its results and how these responsibilities are divided among the organisation’s different functions.

The course builds on the ITIL® toolkit. Participants see how new AI opportunities can be weighed against ethical and regulatory considerations while the organisation stays quick to act and able to adapt. Another important theme is a human-centred approach, in which people have real control over what AI produces.

The one-day programme is a PeopleCert-accredited training course that also prepares participants for the official ITIL® AI Governance (Version 5) exam.

As AI becomes part of a growing number of processes and decisions, organisations need to know who is accountable for it, what risks it carries and how they can demonstrate compliance. To support this, the course gives the teams involved a common vocabulary and a practical method, so that a wider, responsible use of AI delivers results the organisation can measure and sustain.

What skills and perspectives does it provide?

Through the course, participants will be able to:

• understand what governance means and what it can cover when applied to AI
• recognise situations where AI governance fails and match suitable controls to the risks
• use the ITIL® toolkit to assess and improve their organisation’s AI governance, following the steps of the ITIL® AI Governance Improvement Model
• identify the opportunities AI offers in their own role, industry and organisational function
• connect AI governance with other frameworks, standards and regulatory requirements
• work with colleagues in leadership, IT, risk and compliance using a shared professional language