Courses AI certifications (AI CERTs®)

AI+ Microsoft 365 Copilot Sales Specialty™

  • Price 109 EUR + VAT
  • E-learning Start any time
  • Duration 8 hours of content, self-paced
  • Language English
  • Topic AI Specialization

How you can take it

  • E-learning Start any time · 109 EUR + VAT Order
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Overview

What the course covers

The course, the materials and the exam are in English. The description below is the original AI CERTs® text.

The AI+ Microsoft 365 Copilot Sales Specialty™ certification equips sales professionals, account managers, sales operations teams, and sales leaders with the knowledge and skills to apply artificial intelligence and Microsoft 365 Copilot across modern sales environments. The program explores AI foundations, Microsoft 365 Copilot, prompt engineering, customer engagement, prospecting, lead and opportunity management, sales analytics, forecasting, responsible AI, security, governance, workflow automation, AI agents, and sales transformation.

Prerequisites

Learners need a basic understanding of AI concepts, including machine learning, generative AI, large language models, AI agents, and common AI applications, along with familiarity with prospecting, lead qualification, customer engagement, opportunity and account management, pipeline management, and forecasting. Familiarity with Word, Excel, PowerPoint, Outlook, Teams, and organizational productivity workflows provides a useful foundation, complemented by an understanding of CRM information, spreadsheets, sales data, KPIs, dashboards, and basic analytical concepts. Learners also need awareness of privacy, confidentiality, access permissions, human validation, governance, and the safe use of AI-generated content.

Audience

Who is it for

Sales Professionals: Sales representatives, account executives, and sales managers seeking to improve prospecting, customer communication, opportunity management, and productivity with AI.

Sales Operations and CRM Professionals: Those managing sales processes, CRM information, pipelines, and reporting who want to apply AI-assisted analysis and automation.

Business Development and Customer Engagement Teams: Professionals seeking to strengthen account research, lead qualification, personalized outreach, and customer relationship management.

Sales Leaders and Business Managers: Decision-makers looking to use Copilot for forecasting, performance analysis, sales planning, and team adoption.

Technology and Digital Transformation Professionals: Those supporting Microsoft 365, CRM platforms, and business applications who want to evaluate and support responsible AI-powered sales workflows.

In the price

What the price includes

  • Self-paced online course with the full learning material
  • The official AI CERTs® exam, with one free retake
  • Digital badge after passing the exam

Course content

Syllabus

Module 1: AI Fundamentals for Modern Sales
  • 1.1 Introduction to Artificial Intelligence
  • 1.2 Generative AI in Sales
  • 1.3 AI-Powered Sales Lifecycle
  • 1.4 AI Sales Use Cases
  • 1.5 AI Limitations and Challenges
  • 1.6 Case Studies
Module 2: Microsoft 365 Copilot Fundamentals for Sales
  • 2.1 Introduction to Microsoft 365 Copilot
  • 2.2 Microsoft 365 Copilot Ecosystem
  • 2.3 Copilot for Sales Professionals
  • 2.4 Working with Organizational Information
  • 2.5 Copilot and Microsoft Sales Ecosystem
  • 2.6 Case Studies
Module 3: Prompt Engineering for Sales with Microsoft Copilot
  • 3.1 Fundamentals of Sales Prompt Engineering
  • 3.2 Basic Prompting Techniques
  • 3.3 Advanced Prompting Techniques
  • 3.4 Sales-Specific Prompt Patterns
  • 3.5 Prompt Evaluation and Optimization
  • 3.6 Sales Prompt Library
  • 3.7 Case Studies
Module 4: Copilot for Sales Productivity and Customer Engagement
  • 4.1 Copilot for Outlook
  • 4.2 Copilot for Microsoft Teams
  • 4.3 Copilot for Microsoft Word
  • 4.4 Copilot for Microsoft PowerPoint
  • 4.5 Copilot for Microsoft Excel
  • 4.6 Integrated Customer Engagement Workflow
  • 4.7 Case Studies
Module 5: Copilot for Prospecting, Lead Generation and Opportunity Management
  • 5.1 AI-Powered Prospecting
  • 5.2 Lead Generation and Qualification
  • 5.3 Personalized Sales Engagement
  • 5.4 Opportunity Management
  • 5.5 Account Management
  • 5.6 Sales Pipeline Management
  • 5.7 Case Studies
Module 6: Copilot for Sales Analytics, Forecasting and Decision Intelligence
  • 6.1 Sales Data and Key Performance Indicators
  • 6.2 Copilot for Excel Sales Analysis
  • 6.3 AI-Assisted Sales Forecasting
  • 6.4 Power BI for Sales Intelligence
  • 6.5 Sales Decision Intelligence
  • 6.6 Executive Sales Reporting
  • 6.7 Case Studies
Module 7: Responsible AI, Security, Governance and Copilot Adoption
  • 7.1 Responsible AI for Sales
  • 7.2 AI Risks in Sales
  • 7.3 Data Privacy and Security
  • 7.4 Microsoft 365 Copilot Governance
  • 7.5 Ethical AI-Powered Sales
  • 7.6 Copilot Adoption in Sales Organizations
  • 7.7 Case Studies
Module 8: AI-Powered Sales Transformation and Capstone
  • 8.1 Future of AI-Powered Sales
  • 8.2 Sales Workflow Automation
  • 8.3 AI-Powered Sales Strategy
  • 8.4 Measuring Copilot Business Impact
  • 8.5 Capstone Project: AI-Powered Sales Solution
  • 8.6 Capstone Presentation and Evaluation

Exam

About the exam

  • 50 Questions
  • 90 min Time limit
  • 70% Pass mark
  • Online proctored exam

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