Courses AI certifications (AI CERTs®)

AI+ Microsoft 365 Copilot Retail Specialty™

  • Price 109 EUR + VAT
  • E-learning Start any time
  • Duration 8 hours of content, self-paced
  • Language English
  • Topic AI Specialization

How you can take it

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Overview

What the course covers

The course, the materials and the exam are in English. The description below is the original AI CERTs® text.

The AI+ Microsoft 365 Copilot Retail Specialty certification prepares you to apply AI and Copilot across merchandising, marketing, sales, inventory, customer engagement, and store operations. You will learn to improve productivity, support data-driven decisions, personalize customer experiences, and streamline retail workflows. The certification covers retail data integration, prompt engineering, predictive insights, intelligent workflows, Copilot Studio agents, optimization, and responsible AI. You will also gain practical experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook.

Prerequisites

Familiarity with Microsoft 365 applications such as Word, Excel, PowerPoint, Teams, and Outlook, along with a basic understanding of merchandising, inventory, sales, and store workflows. Learners should be able to interpret simple sales, inventory, and performance reports, express tasks clearly using goals, context, and constraints, and review AI-generated outputs for accuracy, privacy, fairness, and compliance.

Audience

Who is it for

Retail Professionals: Those who want to enhance their retail skills by applying AI and Microsoft 365 Copilot to improve customer experiences, operations, and decision-making.

Store Managers and Retail Leaders: Those who want to use AI-powered insights to optimize store performance, improve communication, and make data-driven operational decisions.

Merchandising Professionals: Those who want to apply AI techniques for product planning, inventory optimization, store layouts, and merchandising strategies.

Marketing and Sales Professionals: Those who want to leverage Microsoft 365 Copilot for campaign creation, customer personalization, sales strategies, and promotional planning.

Retail Operations Teams: Those who manage daily retail workflows and want to use AI tools to improve productivity, reporting, collaboration, and operational efficiency.

Business Analysts and Data Professionals: Those who want to explore AI-driven analytics, retail insights, demand forecasting, and data-supported decision-making.

Microsoft 365 Users and Technology Professionals: Those who want to understand how Microsoft 365 Copilot can transform retail workflows using applications such as Word, Excel, PowerPoint, Teams, and Outlook.

Retail Transformation and Innovation Leaders: Those who want to implement AI strategies, improve organizational productivity, and drive digital transformation across retail environments.

Professionals Interested in AI-Powered Retail: Those who want to build foundational expertise in combining artificial intelligence, Microsoft 365 Copilot, and modern retail practices.

In the price

What the price includes

  • Self-paced online course with the full learning material
  • The official AI CERTs® exam, with one free retake
  • Digital badge after passing the exam

Course content

Syllabus

Module 1: Foundations of AI & Microsoft 365 Copilot in Retail
  • 1.1 The Rise of AI in Retail
  • 1.2 Meet Microsoft 365 Copilot for Retail
  • 1.3 Copilot & Microsoft Graph: Retail Data Integration
  • 1.4 Data Security & Responsible Use in Retail AI
  • 1.5 Case Study: Fictional “Style Mart”
Module 2: Core Copilot Skills for Retail
  • 2.1 Introduction to Microsoft 365 Copilot
  • 2.2 Creating Store Layout Plans
  • 2.3 Designing Seasonal Campaigns
  • 2.4 AI-Driven Sales Boost Strategies
  • 2.5 Case Study: Fictional “Urban Style”
Module 3: Advanced Copilot Applications in Retail
  • 3.1 Predicting Stock Shortages
  • 3.2 Creating Cross-Store Reports
  • 3.3 Case Study: Fictional “Fresh Find”
Module 4: Copilot Studio Agent for Retail
  • 4.1 Introduction to Copilot Studio for Retail
  • 4.2 Building In-Store Query Assistants
  • 4.3 Automating Store Location & Availability Queries
Module 5: Optimizing Copilot in Retail
  • 5.1 Prompt Refinement for Engagement Scripts
  • 5.2 Supply Chain Tool Integration
  • 5.3 Case Study: Fictional “Quick Mart”
Module 6: Responsible AI with Copilot — Policy, Safety & Trust
  • 6.1 Principles in Practice
  • 6.2 Data Protection & Compliance
  • 6.3 Bias, Hallucination & Human Oversight
  • 6.4 Operationalizing Responsible AI
Module 7: Capstone Project — End-to-End Retail with Copilot
  • 7.1 Project Overview and Objectives
  • 7.2 Step-by-Step Guide
  • 7.3 Key Takeaways and Outcomes
  • 7.4 Conclusion
  • 7.5 Open-Ended Projects (Optional)

Exam

About the exam

  • 50 Questions
  • 90 min Time limit
  • 70% Pass mark
  • Online proctored exam

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Any of our courses can be delivered as a private, in-company training, tailored to your organisation, in English or Hungarian.

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